Returns & Refund Policy

At Deuterman Farms, we take great care in preparing and packaging every order. Due to the perishable nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Incorrect or Missing Items

If you receive an incorrect item or your order is missing an item, please contact us as soon as possible after delivery. We will review the issue and work with you to provide an appropriate resolution when an error has occurred on our end.

Products Damaged During Transit

We make every effort to package our products securely; however, some delicate items may experience cosmetic damage during shipping.

Products such as cookies, cereal bars, and similar baked goods may arrive with broken or crumbled pieces. While this may affect their appearance, it does not impact the quality, freshness, safety, or intended enjoyment of the product. As a result, cosmetic breakage during transit does not qualify for a refund, replacement, or exchange.

Likewise, chocolate-covered products may soften or partially melt during transit, particularly during warmer months or when exposed to elevated temperatures. Minor melting is considered a normal shipping risk and does not affect the quality of the product. Customers may simply allow these items to cool or refrigerate them before enjoying. Partial melting does not qualify for a refund, replacement, or exchange.

Questions? 

Email us at: deutermannfarms@gmail.com